Direct Inward Dialing numbers

Local, toll free and premium rate numbers in the markets you serve

Direct Inward Dialing, or DID, gives your business real phone numbers that ring straight into your phone system. Every person, team or office can have its own number without a separate line for each one.

A DID number lives in the cloud and is routed to your PBX, contact centre or SIP trunk. When a customer dials it, the call goes straight to the extension, queue or mobile you choose, wherever that person sits.

Because many numbers can share the same connection, you need far fewer physical lines. That keeps costs down and lets you add or move numbers in minutes as your team changes.

What you get

Local numbers in new markets
Toll free and international toll free numbers
Premium rate numbers
Direct extensions for every employee
Routing to PBX, SIP trunk or mobile
Fast number porting and activation

Why businesses choose it

Lower costs

Many numbers share one connection, so you pay for fewer trunk lines and spend less on long distance calls.

Flexibility

Decide where and when calls ring. Perfect for remote staff, branch offices and teams on the move.

Better customer experience

Customers dial a familiar local number and reach the right person first time, without a long menu.

Team communication

Give colleagues their own extensions across buildings, cities and countries, all on one system.

Local presence

Open a number in a new city or country and look local to customers before you open an office there.

How it works

Choose your numbers

Pick countries, cities and number types, local, toll free or premium rate.

Connect your system

We route the numbers to your PBX, contact centre or SIP trunk.

Set your routing

Send each number to an extension, a queue, a mobile or a voicemail.

Scale as you grow

Add numbers, move them between offices or port existing ones whenever you need.

Questions, answered

What is a DID number?

A Direct Inward Dialing number is a phone number that routes callers straight to a specific extension or team in your phone system, without a dedicated physical line for each number.

Which number types can we get?

Local geographic numbers, national and international toll free numbers, and premium rate numbers, depending on the country.

Do we need new phone hardware?

Usually not. DID numbers work with most IP PBX systems, contact centre platforms and SIP trunks you already use.

Can we keep our existing numbers?

In most countries existing numbers can be ported to us. Our team checks your numbers and guides you through the process.

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